Help!

I didn’t get my files! NOW WHAT?!

First of all, don’t panic. I use an automatic digital delivery system and most of the time the files are delivered within minutes after payment is processed but sometimes there’s a glitch. Sometimes the email doesn’t go through or the file is corrupted or the link gets broken.

What do you do if this happens to you?

First of all, check your spam folder. Also, make sure your inbox isn’t too full. That has happened a time or two. Make sure you’re checking the correct inbox as well. The files are delivered to your PayPal email address. If you’ve done all of those things and the files are still nowhere to be found, simply forward a copy of your receipt (not your transaction ID) to me at nicoledosei@gmail.com (This is very important!) and be sure to let me know which file or files you did not receive. I will try to get back to you within 24 hours. If you have not heard from me within that time, try again. Sometimes I miss things or I get sick or real life happens. I’m just one woman but I do my best. <3

A receipt looks like this.

Please do not spam me with multiple emails every couple of hours. And DO NOT keep purchasing the same file over and over again. I am not going to refund you for multiple purchases after I have delivered the file. (Throwing a tantrum is NOT how babies get Nanny Nicole to give them what they want. :p) I know it can be difficult to wait but cluttering up my inbox just makes it more difficult for me to efficiently and quickly respond. I promise you, I will respond and I will send your files. When I do send your files, I will use a service called “WeTransfer” and the files will be available for download for 7 days.

I appreciate your patience and all of your support. Without you, there would be no reason for me to continue creating these files. Thank you so, so much!

♡ Nicole!